Pros & Cons of Opting For Water Purifier AMC from Manufacturers VS. Third-Party Providers

Water purifiers are essential in every home for clean and safe drinking water. Likewise, annual maintenance and servicing of water purifiers are crucial for their proper functioning. However, many face the dilemma of whether to select the manufacturer for water purifier servicing or opt for a third-party provider. In this article, we will examine the benefits and limitations of opting for water purifier servicing from manufacturers and third-party service providers. This will help you make an informed decision when choosing an Annual Maintenance Contract (AMC).

What are the Pros of Opting for Water Purifier AMC from Manufacturers VS. Third-Party Providers?

An Annual Maintenance Contract (AMC) gives you water purifier service and maintenance throughout the year. It is generally made between a customer and a service provider. Most customers get an AMC plan to protect their water purifiers from everyday wear and tear and keep them in proper condition. When choosing an AMC plan, customers have two primary options: choose AMC services provided by the water purifier manufacturer or opt for third-party service providers. Here we have listed the benefits of opting for AMC from water purifier manufacturers:

1. Knowledge and Familiarity with the Product

One of the key advantages of opting for a water purifier manufacturer is that they have extensive knowledge and experience with the specific water purifier model. Additionally, they are trained and experienced in handling different water purifier-related issues, offering prompt responses. Meanwhile, third-party providers may be unfamiliar with the specific model, resulting in less efficient service.

2. Genuine Spare Parts

When users choose a water purifier manufacturer for water purifier service and maintenance, they certainly receive genuine spare parts. For instance, Aquaguard, India's leading water purification brand, offers Genuine AMC plans that cover genuine spare parts replacement. Their AMC plans include annual filter kit replacement, cleaning visit, unlimited repair visits, and spare part replacement. Furthermore, using genuine components increases the water purifier's performance and lifetime. Third-party providers may not always have access to genuine spare parts, resulting in decreased performance and a shorter lifespan.

3. Warranty Coverage

Most manufacturer AMC plans cover free annual filter replacement, free filter and tank cleaning, unlimited repair visits, and free genuine spare parts replacement. Meanwhile, third-party AMC services may not offer the same coverage.Aquaguard Genuine AMC plan, for instance, provides up to four maintenance services that includes filter and tank cleaning, unlimited repair visits, and access to trained technicians, based on your plan. Additionally, Aquaguard’s Genuine AMC plan includes cover annual filter kit replacement, cleaning visit, unlimited repair visits, and spare part replacement as per your plan. Moreover, you also get free replacement of genuine spare parts, as per your plan.

4. Customer Support

Manufacturer AMC offers dedicated customer support with prompt appointment scheduling and certified service technicians. Aquaguard Genuine AMC, for example, has a strong customer support network with 8500+ skilled service technicians and instant service booking via the Eureka Forbes app. To lessen the hassle, Aquaguard has service centres every 5 km across 800+ cities. Meanwhile, third-party providers may not be able to deliver this level of customer service because they lack the necessary resources and infrastructure.

What are the Cons of Opting for Water Purifier AMC from Manufacturers VS. Third-Party Providers?

1. Cost

One of the biggest limitations of getting a water purifier AMC from manufacturers is cost. Most water purifier manufacturers charge a hefty amount. However, with the Aquaguard Genuine AMC Plan, you get annual filter kit replacement, cleaning visit, unlimited repair visits, and spare part replacement at ₹ 599 per year. Meanwhile, third-party providers are not linked with a brand, which decreases their AMC costs.

2. Flexibility

Third-party AMC service providers offer greater flexibility in terms of service bundles and personalisation. They adjust their AMC plans to the specific demands of each customer. Manufacturers, on the other hand, may not provide the same level of personalisation since they must maintain uniformity throughout their service offerings. However, that’s not the case with Aquaguard Genuine AMC plans. Aquaguard offers a wide variety of genuine AMC plans tailored to the needs of their customers. These plans start at ₹ 599 and cover annual filter kit replacement, cleaning visit, unlimited repair visits, and spare part replacement.

3. Availability and Response Times

Manufacturers might have a larger network of technicians and service centres but they might have a longer wait time. Meanwhile, third-party AMC providers may have fewer service facilities in specific areas, but they might have shorter wait times. However, Aquaguard Genuine AMC plans have a quick response time and a vast network of 8500+ certified service technicians. Moreover, you can book a service in 2 seconds with the Eureka Forbes app.

4. Multi-Brand Support

Customers who purchase numerous brands of water purifiers may prefer third-party AMC providers because they can support multiple brands under a single contract. This feature makes the maintenance procedure easier for clients and eliminates the need to seek separate AMC services for each brand.

Frequently Asked Questions (FAQs)

1. How frequently are AMC visits scheduled?

AMC visits are typically scheduled every six months, though this may vary according to the purifier's usage and model.

2. How does AMC affect the warranty of the water purifier?

AMC guarantees the maintenance of the water purifier under warranty conditions.

Conclusion

The decision to choose a water purifier AMC from Aquaguard or a third party is determined by the customer's specific needs and preferences. If you want annual filter kit replacement, cleaning visit, unlimited repair visits, and spare part replacement, opt for the Aquaguard Genuine AMC plan. Their AMC plans begin at ₹599 per year.